Privacy Policy

This Privacy Policy describes how Downtown Charm (hereinafter “we,” “us,” or “our”) collects, uses, and shares personal data when you visit our website. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

The data controllers responsible for the processing of your personal data are:

2. Personal Data We Collect

We may collect the following types of personal data:

  • Contact Information: Such as your name, email address, and phone number when you contact us through our website.
  • Usage Data: Information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect data about your browsing behavior.

3. Purposes of Processing

We process your personal data for the following purposes:

  • To respond to your inquiries and provide customer support.
  • To improve our website and services.
  • To personalize your experience on our website.
  • To analyze website usage and trends.
  • To comply with legal obligations.

4. Legal Basis for Processing

We process your personal data based on the following legal bases:

  • Your consent (e.g., for cookies).
  • The necessity to perform a contract with you.
  • Our legitimate interests (e.g., improving our website).
  • Compliance with legal obligations.

5. Cookies

We use cookies to enhance your experience on our website. You can manage your cookie preferences by clicking the fingerprint button located on the bottom left of the page. This allows you to accept or decline different categories of cookies.

6. Data Sharing

We may share your personal data with the following categories of recipients:

  • Service providers who assist us in operating our website and providing our services.
  • Legal authorities if required by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

9. Your Rights

Under the GDPR, you have the following rights:

  • The right to access your personal data.
  • The right to rectify inaccurate or incomplete personal data.
  • The right to erasure (“right to be forgotten”).
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to processing.
  • The right not to be subject to automated decision-making.

To exercise your rights, please contact us at the email addresses or phone numbers provided above.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.